Privacy Policy

1. Introduction

At Nine Zero Four Beauty Bar (“we,” “us,” or “our”), your privacy matters to us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and communications.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other details you provide via our forms.
• Usage Data: IP address, browser type, pages visited, and — where enabled — marketing identifiers passed through URL parameters (such as UTM parameters, Google Click ID, or Facebook Click ID).
• Communication Data: Text message and email interactions, form submissions, and appointment and call records.

3. How We Use Your Information

We may use your information to:

• Respond to your inquiries and manage your appointments
• Provide updates about our services
• Send appointment reminders or follow-ups via SMS, email, or phone
• Analyze site traffic and improve our services
• Comply with legal obligations or resolve disputes

4. Sharing Your Information

We do not sell your personal information. We may share information with:

• Internal staff and contractors under confidentiality agreements
• Third-party service providers (such as GoHighLevel, our CRM and messaging platform, plus analytics and hosting providers) strictly to perform services on our behalf
• Legal authorities if required by law

5. Communication & Consent

By submitting your information through our website forms, you consent to receive communications from Nine Zero Four Beauty Bar via phone, SMS/text message, and email.

• Marketing Messages: Promotions, offers, and service opportunities require your express written consent via checkbox opt-in on our forms.
• Non-Marketing Messages: Appointment reminders, service updates, and follow-ups require your express consent via checkbox opt-in.
• Consent to receive SMS messages is not a condition of any purchase or service.
• You may opt out of SMS at any time by replying STOP to any message. After opting out, you will receive one final confirmation message.
• For help, reply HELP to any message or contact us at ninezerofourpvb@gmail.com or call (904) 252-5345.

6. SMS/Text Messaging Terms

Nine Zero Four Beauty Bar offers an SMS messaging program to provide appointment reminders, service updates, and follow-ups related to your visits.

• By opting in, you agree to receive recurring text messages from us at the mobile number you provided.
• Message frequency varies based on your interactions with us.
• Message and data rates may apply. Contact your wireless carrier for pricing details.
• You can opt out at any time by texting STOP. You will receive one final confirmation message.
• For assistance, text HELP or contact us at ninezerofourpvb@gmail.com or call (904) 252-5345.
• We will not sell, rent, or share your phone number or SMS consent information with any third parties or affiliates for marketing purposes.
• Your data may be shared with service providers (such as our CRM and messaging platform) solely for delivering the messages you consented to receive.
• Participating carriers are not liable for delayed or undelivered messages.

7. TCPA Compliance

Nine Zero Four Beauty Bar complies with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations governing text message and telephone communications.

• We only send text messages to individuals who have provided prior express consent (for informational messages) or prior express written consent (for marketing messages) through our website forms.
• We honor all opt-out requests promptly. Upon receiving a STOP message, we will cease sending further communications within a reasonable timeframe.
• If you believe you have received a message in error, please contact us immediately at ninezerofourpvb@gmail.com or call (904) 252-5345.

8. Cookies & Analytics

This site may use Google Analytics (GA4), the Meta Pixel, and Google Ads conversion tracking to understand site usage and measure advertising performance. These services may set cookies or use similar technologies. You can control cookie behavior through your browser settings.

9. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse.

10. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us.

11. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be reflected on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: